Frequently Asked Questions
Everything you need to know about your BURGA order.
What kind of protection do BURGA phone cases provide?
We offer two types of cases: Snap and Tough. Our Snap cases are slim and stylish for basic protection, while our Tough cases feature a dual-layer design with a silicone interior and a hard shell exterior for maximum drop protection.
How long does shipping take?
Standard shipping usually takes 3-7 business days within the US and EU. International shipping may take 7-15 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, simply contact our support team to initiate a return or exchange.
Will the design on my case fade or scratch off?
No, we use high-quality sublimation printing technology that embeds the design into the material, ensuring a scratch-resistant, high-gloss finish that will never fade.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized options like Klarna in specific regions.
Do you offer a warranty on your products?
Yes, all BURGA products come with a 12-month warranty covering any manufacturing defects. If your product fails due to a production error, we will replace it free of charge.